Returns & Exchanges

Eligible return or exchange requests may be submitted within 14 calendar days of receiving the order.

Returned items must be unworn, unused, unwashed and undamaged, with all original tags, seals and packaging intact.

Items must also be free from perfume, makeup, stains, odours or signs of wear.

All returned items are inspected before approval.

Customer-preference returns

For an eligible return requested for reasons other than a manufacturing defect, delivery damage, incorrect item, incomplete order or other non-conformity, an EGP 75 reverse-logistics contribution will be deducted from the refundable amount.

Customer-preference exchanges

For an eligible exchange requested for customer preference, the customer is responsible for the applicable Bosta exchange logistics charge.

No EGP 75 refund deduction applies because no refund is being processed.

Defects, damage and HENYA errors

No return or exchange logistics charge applies where the product is defective, damaged, incorrect, incomplete or otherwise non-conforming.

Refunds

Approved refunds are processed after the returned item is received and inspected.

The refundable amount is calculated according to the applicable return reason and approved deductions described above.

Exclusions

HENYA may decline a return or exchange where the item shows signs of wear, use, washing, damage, perfume, makeup, stains, odours, missing tags, removed seals or incomplete original packaging, except where mandatory consumer rights apply.

This policy does not limit mandatory consumer rights under applicable law.

For support, contact HENYA Customer Care at wecare@shophenya.com.